If you have a complaint about a product, an order, your account, or the conduct of any member, please contact our Grievance Officer.
Our commitment
- Every grievance receives a ticket number.
- We acknowledge grievances within 48 hours.
- We aim to resolve them within 30 days.
You can raise a grievance using the form on the Contact page by choosing Grievance as the category.
Last updated: 26/10/2026